Generate, update, and resolve support tickets with direction from senior staff as needed.
Properly receive and log items in and out of Shipping and Receiving.
Support Service Order Installation and Network Circuit Troubleshooting.
Perform installation, termination, testing and labeling of Cross Connects; including CAT5, COAX and Fiber.
Perform Installation of Cage, Cabinets, Rack, and Fiber.
Operational experience with Security Systems, BMS, monitoring and performance.
Familiarity with Basic Cable Testing including a Fluke meter.
Available during unscheduled days or shift times for emergency coverage
Exhibit quality workmanship for all tasks and maintain Data Center space cleanliness.
Handles the expedient resolution of all high Severity Customer Service Requests and emergency escalations.
Ability to work independently and teamwork, adjust priorities and handle multiple projects.
Excellent written and spoken interpersonal communication skills.
We design, build and install Data Center Structure Cabling System, provision of racks and Hot/Cold Aisle Containment System. In addition, we also provide Remote Hands Support, which is professional technical assistance that is performed by our skilled and experienced network engineers and technician...