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Customer Experience Specialist

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Customer Experience Specialist in Kuala Lumpur

  • Agensi Pekerjaan Capita Global Sdn Bhd
  • Full time
  • Email
  • Kuala Lumpur
  • 01/10/2019
  • Report

  • Professionally handle incoming inquiries through emails, chat & faxes from Customer on Client products and services. 
  • Thoroughly and efficiently gather customer information, assess and fulfil customer needs and educate customer where applicable regarding products and services listed above. 
  • Resolve customer issues via emails/chat resolution guidelines and/or escalated process 
  • Meet or exceed company and client performance metrics 
  • Maintain a balance between policy and customer benefits in decision making 
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers. 
  • Responsible for customer detail compiling.

RM 2,500 - RM 4,000



Agensi Pekerjaan Capita Global Sdn Bhd

Capita was founded in Singapore in 2007 as a local recruitment and staffing provider offering local and international placements. In just five years, we catered to growing demand by expanding our Asia footprint across the border to Malaysia to better serve regional clients. The next five years saw u...

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